Many business calls are made using VoIP (Voice over IP) technology. Do you know what this technology consists of and what are its advantages compared to conventional telephone calls?
VoIP vs. conventional telephony
The company telephony does not stop evolving. Now you can make calls about analog, digital and IP voice technology. But the terminology used by telecommunications companies is so technical that you do not always know how conventional telephony differs from VoIP, and which is more suitable for your company.
What is VoIP?
VoIP or Voice over Internet Protocol is a group of resources that allow the voice signal to run through the Internet using an IP protocol. It is a voice channel in which the call is transmitted by the Internet network, connecting a SIP device or switchboard with a VoIP provider. Telephony over IP is the telephone service available to the public made with VoIP technology.
How does IP telephony work?
When you make a call through the internet your voice is digitized, compressed and sent in IP data packets. That is, the analog signal is transformed into digital format and the signal is compressed to Internet protocol (IP). Afterward, these data packets are sent over the internet to the receiver. Once they have reached their destination, the reverse process is performed to decompress and recover the original voice signal.
Depending on the device with which you make the flames, you distinguish three types of communication by IP telephony:
- Computer to computer.
- Telephone computer.
- Telephone to telephone.
Businesses can take advantage of IP technology to implement a virtual switchboard that streamlines all its processes, with the latest technological developments, and avoiding the costs of installing a physical switchboard. If you are thinking about endowing your company with the benefits of the technology of the calls by Voice IP, you must know that it is a very good idea. The problem is that on the Internet there is a lot of scattered information so it may be that you have not been clear about its advantages. For this reason, you have compiled a small list with its most interesting features.
Benefits of VoIP calls for businesses
Cost reduction
The main advantage of VoIP calls is that it will help the company reduce its telephony costs. The most normal thing is that the calls made between different devices equipped with VoIP technology are completely free. However, in some services, it is true that you have to pay an amount although it is considered up to 50 times lower than traditional telephone systems. It is the perfect solution to make an international call without having to face the high costs that companies have to face regularly.
Versatility
Another point to keep in mind about VoIP calls is its versatility. With this, it is said that it will not matter if the entrepreneur is travelling when he receives a call from the client. You can use the phone with the same characteristics as when you were in the office. Of course, you will have to be available for an Internet connection for it.
Conference possibility
With this technology, more than one user can intervene in any type of conversation, which will make this a much more attractive multimedia resource.
Additional services
The best thing of all is that there is not a thing since VoIP calls also allow the integration of services and special applications. For example, you can use the classic Skype to communicate with the customer. The same can be done with email, other programs capable of maintaining a video conference and some instant messaging apps.
Easy to repair
At the moment when there is a problem with the line, normally the authorized company for the repair will be able to solve the incident remotely avoiding unnecessary displacements. Some of the advantages that make VoIP technology practically perfect.